Privacy Policy

Last Updated: 6/24/26

Business Name: Glen's Modern Insurance

1. Introduction

Glen's Modern Insurance ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information, including information collected through SMS messages sent via Zoom Phone as part of our 10DLC messaging program.

By using our services or providing your phone number, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following information when you interact with us:

  • Your name
  • Your phone number
  • Information you provide through SMS, phone calls, email, or web forms

We do not collect sensitive personal information unless you voluntarily provide it.

3. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Responding to your inquiries
  • Providing insurance quotes, updates, and service information
  • Sending appointment reminders or policy notifications
  • Customer support
  • Internal record keeping and service improvement

We do not sell, rent, or share your information with third parties for marketing purposes.

4. SMS Messaging & 10DLC Compliance

By providing your phone number, you consent to receive SMS messages from Glen's Modern Insurance through Zoom Phone. Message frequency may vary depending on your interactions with us.

Message and data rates may apply.

You may opt out at any time by replying STOP. You may request assistance by replying HELP.

We do not share your phone number or SMS content with third parties except:

  • When required by law
  • When necessary to deliver messages through our SMS provider (Zoom Phone)
  • When required to maintain 10DLC carrier compliance
5. Data Protection

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet or SMS is completely secure, and we cannot guarantee absolute security.

6. Third-Party Services

Our SMS communications are delivered through Zoom Phone. Zoom may process your phone number and message content solely for the purpose of delivering messages.

Zoom's privacy practices are governed by their own privacy policy.

7. Your Rights

You may request:

  • Access to the information we have about you
  • Correction of inaccurate information
  • Deletion of your information (where legally permitted)

To make a request, contact us using the information below.

8. Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

  • STOP to end all messages
  • HELP for assistance

Opting out will not affect your ability to receive insurance services from us.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you may contact us at:

Glen's Modern Insurance
Email: gocanna@fireflyagency.com
Phone: 505-525-3777
Address:
1402 Main Street
Suite B 221
Los Lunas, NM 87031